Reset a User’s MFA Token
If you need to reset a user’s MFA token because they failed to complete or they wish to redo the registration process, please perform the following procedure.
- Login to the System with a System Administrator account.
- Navigate to Reports > Users.
- Locate this user in the report (you should see a value in their MFA Token column), then from the actions menu (…) select the option Reset MFA Token
- Ask the user to log in to rerun the MFA registration process.