Reset a User’s MFA Token

If you need to reset a user’s MFA token because they failed to complete or they wish to redo the registration process, please perform the following procedure.

  1. Login to the System with a System Administrator account.
  2. Navigate to Reports > Users.
  3. Locate this user in the report (you should see a value in their MFA Token column), then from the actions menu (…) select the option Reset MFA Token
  4. Ask the user to log in to rerun the MFA registration process.