Registration

Privileged Access Management Software Registration or Activation.

Privileged Access Management (PAM) can be registered in either online or offline mode.

Online mode is used when the computer where PAM is installed has an open connection to the internet and Offline mode is used when this computer does not.

Below, we will walk-through the registration process for both modes, starting with the most common Online Registration.

Online Registration

Online (Automatic) registration should be used when the PAM computer has an open connection to the internet.

This process simply verifies the entered activation code against our license server and immediately returns a response.

 

The following steps should be performed when registering the software in Online or Automatic mode:

  1. Login to PAM using a System Administrator account.
  2. Navigate to Administration > Settings > Registration.
  3. Enter your key into the Activation Code field.
  4. Click Automatic Registration.
  5. When the Status displays “License is Valid”, click Save License.
  6. The software is now activated and ready for use.

If the Status field displays anything other than valid, please double check that the code was entered correctly ensuring that no leading or trailing spaces where accidentally included.

If questions remain or issues arise while using PAM, please contact the Support team using this link: https://support.imprivata.com/.

Offline Registration

Offline (Manual) registration should be used when the PAM computer does not have an open connection to the internet.

This process requires the copying of a unique registration link to another computer that does have an open internet connection, performing the activation on this other computer and then copying back the registration response to the PAM computer.

 

The following steps should be performed when registering the software in Offline or Manual mode:

  1. Login to PAM using a System Administrator account.
  2. Navigate to Administration > Settings > Registration.
  3. Enter your key into the Activation Code field.
  4. Click Manual Registration.
  5. A new browser window will open with a unique URL. Save this URL to a file and copy the file over to another computer with an internet connection. If the new window does not appear, please disable any pop-up blocker you may have running.
  6. On this internet connected computer, open and load the URL in your browser. When the license response appears, save all the text from this page to a file (ensure that there are no leading or trailing spaces) and copy this file back to the internet disconnected computer.
  7. Once back, open the file, copy all the text and paste it the License field.
  8. When the Status displays “License is Valid”, click Save License.
  9. The software is now activated and ready for use.

If the Status field displays anything other than valid, please double check that the license text was copied correctly.

If you are still having issues, please contact our Support Team https://support.imprivata.com/ for further assistance.

The image below shows a successfully registered license regardless of the method used.

Registration-Successful

Please note that if the software is not activated, then it will run in its default “Trial” mode which is limited by both time and record count.