Saving to a Shared Network Drive

Configuring XTAM to Save Content to a Shared, Network Drive or Path.

By default, XTAM saves its content (Session Video Recordings, Exports and Temporary files) to a directory in its installation location. If you would like to change this path to a shared, network location, please perform the following steps:

  1. Login to XTAM as a System Administrator.
  2. Navigate to Administration > Settings > Parameters.
  3. Update the path in the following parameters as needed: Content Location, Export Location and Temporary Location.
  4. Network locations should be defined like this: //server/share
  5. Click the Save button next to each parameter that has been modified.

For Windows deployments, because XTAM is run using the “Local System” account, ensure that this Local System account on the XTAM host server has Read/Write access to your shared, network drive. If it does not, then the save will fail due to an Access Denied exception.

To test this configuration change, establish a remote session with the recording option enabled and confirm that both directories and the resulting video file (stored as a .zip file) are created in your new location or create an Export to ensure the export (stored as a .zip file) is created in your new location.