Troubleshooting: File transfer folder "G on Access Manager" (\\TSCLIENT\G) is not available

PAM has a Session File Transfer function. This allows for you to drag and drop files into the session. With RDP, the drag-and-dropped files appear in a drive shown as "G on Access Manager". This uses a UNC path of \\TSCLIENT\G.

TSCLIENT-G1.png

Even though the File Transfer function is enabled, dragging and dropping a file does not result in this file being seen, and accessing the \\TSCLIENT\G location results in an error showing.

TSCLIENT-G2.png

If G on Access Manager is not showing as a drive, try browsing to the share \\TSCLIENT\G

Also, having a mapped G: drive will not affect this share.

Troubleshooting

  • Run rsop.msc on the server the session connects to.

  • Browse to that GPO setting and see what policy has this enabled.

  • If the RDP file transfer is needed, this GPO setting would need to be changed to Not Configured or Disabled to allow the use of the TSCLIENT share.

  • Your Domain Admins can look into this.