PAM Browser Extension does not login when logging onto PAM

After installing the Imprivata PAM Broker Browser Extension, logging into the PAM website does not result in the PAM Extension being logged in.

Troubleshooting

1. Log out of the PAM site.

2. Close all browser instances and ensure that there are no processes left running for the browser (msedge.exe, chrome.exe).

3. Re-open the browser to a bank page.

4. Clear the browser Cookies and cached images and files for the time period since installing the last 24 hours.

5. Open the browser extension and enter the correct PAM URL and then click Login.

6. The PAM website opens.

7. Login to the PAM website.

8. The PAM browser extension should now be auto-logged in every time you log into the PAM site.